Wednesday, November 25, 2009

I took my pudding for a ride

Since I seem to have really concerned some of you with my post yesterday, I will give a really brief rundown of what happened. Yesterday morning I checked online to see how much money Bryan and I had in our bank account. I'm not really sure why since I wasn't about to go spend money or anything. Thinking back, it must have been a prompting from the Holy Ghost. Well, when I checked, there was about $150 less than I thought there should be. Sure enough, when I looked at the account activity it showed that we had spent $148.01 at the grocery store we shop at. Except I hadn't. Well, not with that account anyway. We pay for our groceries with a separate account. So I went right away and pulled out the receipt from that shopping trip. (It is kind of a miracle in itself that we even still had the receipt. We didn't used to save them and it was only a few months ago that I decided it would be a good thing to do, for budgeting purposes. But Bryan and I had been lazy and just letting them pile up under the cookie jar instead of filing them like we should have been. Then last Sunday when Bryan and the big O were asleep I was tidying up a little and I almost just threw the whole pile of receipts away, but in a moment of calm I decided to just go ahead and file them. Once again, looking back, I'm sure it was a prompting from the Holy Ghost because I never feel that calm about filing our receipts.) Sure enough, it was the shopping trip when I had spent a bunch of money on more expensive, more filling canned foods for the food drive as well as some other more expensive groceries. There was plenty of money for these things on our other account, but not on the account it came through on. I was beginning to panic, but I held it together while I called the store and asked if they could fix it. They said no. Umm... okay. Cue first round of sobs. I called Bryan and he made me feel a little better. After all, we would still be able to pay our rent and our bills and everything. But it was still bugging me. $150 is a lot to lose by accident. By the time my sister Kendra called about something else, I was feeling better about it, so I mentioned it to her since she and I had gone shopping together the night it happened. "Want to know something sad?" I said in my genuinely I'm-over-it-so-now-I-can-talk-about-it-voice. I told her. Cue second round of sobs. I tried again to get over it. Then later when I was out on a walk with my friend I was telling her about it and remembered that I still had a few things from that shopping trip at home. It certainly wouldn't take care of it, but it would at least make me feel better to return at least those few things. So I looked at the receipt and rounded up the few items we still had unopened at home--a pack of pudding cups, among other things. Cue third round of sobs. When I was on my way over to the store I called Kendra again to let her know I could pick her up from campus on the way home and we got to talking about the whole thing with the store again. I told her how the receipt was rung up so that it was fairly obvious that something had gone weird. Then we remembered how when I had swiped my first card (for the account I meant to pay for it with) something had gone funny and I had asked the cashier if I needed to swipe my card again. He had said no, so I swiped my second card, which is what it all got charged to. Since the receipt showed this pretty clearly, I figured I would at least try and ask again if they would fix it for me when I went in. If not, I had the few groceries that I would return and then go buy again on the other account. I said a little prayer as I drove into the store parking lot, asking Heavenly Father, if it mattered at all, to please help fix it. So, armed with my receipt, I went to the customer service desk. I briefly explained to the more elderly lady who was manning the desk what had happened and asked if it could be fixed. She stuck to the store policy I had been told over the phone. So I very politely asked to speak with her manager. The manager stuck by the same policy. So I explained it about three more times, pointing out the things I had noticed on the receipt and then it finally dawned on her what had happened. "Oooh. Yes, we can fix that." YAYAYAYAYAYAYAYAYAYAYAYAY!!!!!! I was so happy. So, so happy. Someday I would like to be so well off that $148.01 doesn't matter enough to go in and battle the store for it, but for now we are poor college students with a baby and it did matter. She gave me cash back for the $148.01 and then charged the whole thing to the account it should have gone on all along. The manager lady even filled out all of my paperwork for me since the big O was screaming her head off by that time and I couldn't hear a word she was saying to me. Then I walked the five feet down to our bank (which is conveniently located inside the store) and deposited the money back into our account. Ahhhh. So happy! I just feel so grateful that the manager seemed to be in a good mood and was patient enough to keep listening to me until she understood. She could have easily brushed me off, leaving me stuck in my sad situation like the other store clerks had. I truly believe that my little prayer as I drove into the parking lot helped soften her heart and be patient with me. I really witnessed the hand of the Lord in my life yesterday. And I am so grateful for it.

5 comments:

my name is lauren. said...

so glad everything worked out. i'm totally with you $148.01 is a big deal!

Kathy Haynie said...

Yay! Big, brave Katie - I am proud of you.

Although it's a little suspicious that an elderly lady was "manning" the customer service desk.

Glad it all worked out ok.

Anna said...

Won't it be so nice when we both have a billion dollars?

jess said...

wow! glad everything turned out ok in the end~!

Emily said...

Good for you for sticking to it, and yes, 150.00 is a HUGE deal ( and we're not even "poor college students with a baby" :)