Thursday, August 18, 2011

The Worth of A Soul

My cute new red shoes I scored at the thrift store.

The sad and boring truth is, I've been way too busy to blog lately.  A very little bit of that busyness has been fun crafting and creating and preschool planning and hanging out with the family.  The rest has all been work.  As in, working at my job.  I won't be working full time once Bryan goes back to school, but I am still working quite a bit right now.  And I have something I'd like to say.

Unless a family member is dying or there is some real tragedy going on in your life, there probably hasn't been anything so bad in your day that it justifies being rude and mean to well-meaning cashiers at the store.  Your kid is screaming?  Not their fault.  You're running late?  Not their fault.

Oh, and--by the way?--if you bring an expired coupon and it doesn't work, that's not their fault either.  And, furthermore, it's absolutely ridiculous to think of yourself as being so high and mighty as to expect someone to make an exception for your expired coupon.  If the manager does make an exception, you should feel grateful, not justified.  Just thought I'd throw that out there.  Bogus, I know.

Following along with our lesson today, let's have a little quiz.


People who work in retail stores are:

  • A: Slaves who should do whatever I command.
  • B: Brainless droids with no soul.
  • C: Too dumb and unqualified to get a "real" job.
  • D: Real people too.


In the past two days I've had people swear at me when I was helping them at the checkout.  Because I was throwing their stuff on the floor and stomping on it?  No.  Because I was being really rude to them?  No.  No, on both occasions it was in spite of the fact that I was being super polite to them.  So why were they being so rude?

Well, the first lady was just a little crazy to begin with, but her final offense was the fact that I entered her coupons in in the wrong order and she had to wait a few minutes while a manager straightened things out.  Nevermind the fact that I'm still brand new and told her so.

And my second offender?  Was outraged because I was following store policy (and probably every store's policy these days) and wouldn't let him use a credit card that wasn't signed and that he didn't have ID to match.  (It was his wife's card.)  Sorry, sir.  Sorry for protecting your wife's credit and making sure other random people can't just pick up her card and do the same thing.

Some people will always be cranky and unreasonable.  But the rest of us--can't we make it a point to be nice?  Even to the person at the checkout?  Because you never know.  They might just be really nice normal people who would rather stay home and play with their daughter.



13 comments:

Lisa Lou said...

ah yes... yes yes yes... so sorry you have to deal with people like this.

meaningfulmothering said...

ah man Katie, sorry to hear about the rude people. I always appropriate when checkers smile and say some thing nice, to my kids. It helps hem feel involved in the buying process. Maybe you can hang up a sign that says cranky people that line and point the to the next line over?

Sarah Moeck said...

haha! I have worked retail my whole life- I know EXACTLY what you are going through. You really make some opinions about human kind I will tell you what.

Anna said...

Although I have liked you up to this point, now that you are a cashier I have an inexplicable desire to swear at you, as well. Let's hope that goes away by Christmas...

(jk jk everyone! She's my sil so we are bffs. lol.)

Jennifer said...

Full disclosure: This is the first time I have posted on your blog when I wasn't trying to win anything!

I'm glad you threw this out there. We have completely forgotten our obligations to other people under the guise that "the customer is always right."

Patty Walsh said...

I worked retail for 8 years and then I had my daughter and decided to stay home and become a childcare provider. The unsigned credit cards drove me crazy!!! Some people are out right nasty. I ended up having to resort to just calling the credit card company for the really out of control customers.

Kendra said...

Booo! I'm sorry about all that crankiness :(

Sarah said...

Man, Alan never signs the back of his cards. Of course, he always has I.D. to back it up, so I don't think he would get mad at you if you made him check. :)

Sew Much Ado said...

I have to answer D, just in case you're wondering! Don't forget that you are awesome and rude people suck. I always say it's way easier to be nice than to be rude, I'm not sure why some people don't realize that though :). I'm sure you're the nicest cashier around, shame on anyone who doesn't treat you as nicely back!

bflomama said...

I once had a lady (and I'm using the term very loosely...) leave an entire buggy's worth of groceries on the belt because I (very politely, thankyouverymuch) refused to take her expired coupons. (I am a lot older than you are...this is 20 years ago, when the clerk had to actually look at the date on every coupon because the scanners weren't programmed to pick up if they had expired. I always looked at coupons first so that if the customer decided s/he didn't want the item without the coupon I didn't have to void it out.) This woman had a gazillion coupons & not a single one of them was any good. Of course that was All. My. Fault, so she swore at me & stormed out of the shop, leaving all her groceries on the belt.

My manager was wonderful; she sent me into the break room while she had one of the baggers take care of things. Which I needed, because I was 17 and I needed to go have a good cry... xo

alee said...

Ahhhh... perspective, huh? :) It's good to remember that other people are human too!

Whitney said...

Oh man I could write an entire novel on this exact subject. I worked retail, so I feel for you! It was also amazing how many people never said please or thank you. One day I kept a tally of every single customer I served. Less than half said "thank you" and the number that said please? 2. Yep, 2. Out of who knows how many dozen customers that day. Lots of times the day was considered a success if I made it through the shift without getting yelled at. Sigh. I'm sorry Katie! I would come visit you at work and be a happy customer if I could!

miamihoney said...

I am sorry that you are experiencing such poor behavior. I worked retail so I totally feel your pain. Hope you are able to be home with your little one very soon or that you encounter some folks with manners :)